Our Hunter Shelter is looking for an enthusiastic and experienced Customer Service Officer to join our dedicated Customer Care team on a full-time basis.
The Customer Service Officer is responsible for providing excellent customer service, advice, and guidance to members of the public.
This position will rotate across all functions of the Customer Care team, including adoptions, surrenders, lost and found, stray intake, and reporting.
The successful candidate will be required to work weekends. About the RSPCA NSW
RSPCA NSW is Australia's best known and most respected animal welfare organisation, working tirelessly to prevent animal cruelty, caring for over 15,000 animals in New South Wales, Australia every year.
We are animal protectors, carers, and advocates, and bring solace to the abandoned, surrendered and injured.
We offer shelter, education, veterinary care and compassion, while helping animals in need find loving 'furever' homes.
Benefits and Perks Health & Lifestyle benefits – Access to WHEREFIT Discount Program (activewear, gyms, health supplements, meals and apparel)40% Royal Canin Discount for your beloved petsAccess to Converge Employee, Volunteer Assistance Program (EVAP)12 weeks Paid Parental and Adoption LeavePaid Community Service leave with SES or Rural Fire ServiceAnimal Compassionate LeaveGenerous training and education opportunities and leavePathways to our Registered Training Organisation (RTO) courses About the Role Provide accurate and timely customer service and advice regarding animal careCoordinate the adoption & surrender process, ensuring that all required documentation is completed accuratelyEnsure that all animals received are tagged or otherwise appropriately identifiedAdministration duties including daily banking and responding to customer enquiries via phone or emailCleaning of animal enclosures and administering medications when requiredCoordinate and facilitate impounding services and all required documentationEscalate urgent reports to management and inspectorateAbout You Previous experience in a customer service role, minimum 1 yearPrior experience working for a non-profit organisation, desirableStrong communication and interpersonal skillsConflict resolution and mediation skillsStrong computer literacyAbility to work under pressure in fast-paced environmentsCertificate II in Animal Studies and/or other formal training in animal behaviour (desirable)Previous experience in animal handling, desirableAn interest in animal welfare Apply Now
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RSPCA NSW is an equal opportunity employer that understands and values the importance of creating a diverse and inclusive work environment.
We are committed to making reasonable adjustments to provide a barrier-free recruitment process for people with a disability.
If you require an adjustment or assistance during the recruitment process, please contact our Recruitment Team at ****** and identify the type of adjustment or assistance you are requesting.
Our recruitment team will respond to your email promptly. #J-18808-Ljbffr