Supervisor – Customer Service Officers (CSO)Location: MelbourneCompany: KineticAbout KineticAt Kinetic, we are committed to improving the livelihoods of the communities in which we live and operate.
We move people, enhance communities, and strive to be an employer of choice.About the RoleWe are seeking a highly motivated Supervisor – CSO to lead our team of Customer Service Officers.
In this role, you will be responsible for ensuring excellent customer support and transportation information while managing resources to meet contract KPIs and deliver a customer-centric experience.Key Responsibilities:Manage daily operations, including workforce planning, rostering, and resource allocationLead, mentor, and engage a team to drive high performance and alignment with company valuesMonitor and analyse employee performance, implementing improvement strategiesOversee absences, return-to-work processes, and employee wellbeingAssist with recruitment, onboarding, and training of new team membersFoster a customer-focused culture and ensure a positive passenger experienceInvestigate incidents and complaints, identifying root causes and implementing solutionsPromote workplace safety, compliance, and continuous improvement initiativesBuild strong relationships with key stakeholders, including government bodies, police, and customersAbout You:Experience leading teams in a fast-paced operational environmentStrong communication and interpersonal skills with the ability to make critical decisions under pressureKnowledge of operational systems, logistics, and workforce managementAbility to manage investigations, performance cases, and team engagement initiativesHighly organised, with the ability to prioritise and adapt to changing demandsStrong computer literacy, including Microsoft Office and business intelligence softwareMedium rigid driver's licence and working with children check (or willingness to obtain)Why Join Us?Be part of a leading organisation committed to community and customer serviceWork in a dynamic, people-focused environment with opportunities for growthCompetitive salary and benefitsIf you're a proactive leader passionate about customer service and team development, we'd love to hear from you.
Apply now!
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