Advanced On-Site Technician - VIP SupportWe are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the roleProvide 1st -3rd level support to customer executives using a wide range of tools.Provide support for Fujitsu's system management processes and tools, including virus updates, data backup and restore services, system monitoring processes, and system access processes.Provide services to the customer within agreed service delivery timeframes and SLAs.Provide ongoing support to ensure smooth and efficient customer operations, maximizing customer satisfaction.Use procedures and toolsets to maintain open communications with end users.Assist with the development and enhancement of relevant standards, procedures, and guidelines.Proactively identify service improvement initiatives that need to be investigated.Ascertain the scope of issues and actively work to resolve them where possible and/or escalate them where they are out of the scope of this job's purview.Carry out and complete small projects on a range of issues relating to systems, services, and responsibilities assigned to Fujitsu Services.Maintain awareness of customer trends/developments to identify efficiency improvements.Contribute to the maintenance of documentation on standard technical configurations, changes, or variations to the standard technical configurations, as well as associated standard processes and operating procedures.Complete training as required to close any gaps identified by the Team Leader. Committed to leveraging knowledge from more senior team members and self-identifying/suggesting training opportunities.Ensure that skills are maintained and enhanced in specialist areas relating to product knowledge, services knowledge, or industry knowledge.Complete timesheets, leave requests, overtime, on-call, time in-lieu, and expense claims within deadlines.About you1+ years in Exec or VIP support role.2+ years troubleshooting and maintaining Apple devices including OSX.3+ years troubleshooting and maintaining PCs in a Windows environment.2+ years experience with end user technology support.Windows family of Operating Systems, Win7 to Win10, MS Office suite (2013, 2016, and 365) including Outlook, Word, Excel, PowerPoint, Access.Excellent customer-focused approach in dealing with VIPs.Proven experience with desktop management tools.Proven experience in Desktop, Laptop, Smart devices, and printer troubleshooting.Proven experience in troubleshooting software conflicts and performance issues.Proven experience in using desktop diagnostic tools.Proven experience in using an incident management tool.Experience in problem management as leveraged by an EUS team.Basic knowledge of the ITIL framework.Able to work under self-direction as required in completing duties and delivering services.Must hold current or reinstatable AGSVA NV1 or NV2 clearance!!Why Fujitsu?We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.We offer tailored career paths across our global organisation to support your professional and personal growth.Our customers trust us. We have an excellent reputation across the region and globally.Best in class reward and recognition programs, flexible work, volunteering leave, and more.We live our values of aspiration, trust, and empathy, all day, every day.As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.Search Firm Representatives Please Read CarefullyFujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team.For Security Cleared Roles - PLEASE NOTE:Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations.
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