Queensland Revenue Office is expanding! We are currently recruiting for new permanent roles across South East Queensland. Don't miss your opportunity to be part of an organisation where you can grow and make a difference.The Queensland Revenue Office is currently seeking applications for an AO6 Team Leader in its Debt Management Centre (DMC) Ipswich.The DMC undertakes targeted and proactive penalty debt collection and enforcement action through inbound and outbound call interactions in a contact centre environment.This position is based in our Ipswich office and flexible work options may be requested. Please read the role description for more information. You can also contact Mikaela Penrose for further information onmikaela.penrose@treasury.qld.gov.au. We welcome questions and look forward to hearing from you.Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.Working in QRO's Debt Management Centre (DMC), you will lead, motivate, and empower a large team of people to deliver effective and efficient debt recovery outcomes at QRO's Debt Management Centre (DMC) in Ipswich. The DMC manages a high volume of calls, responds to correspondence, and undertakes other debt management activities.Your typical day as a Team Leader working in the QRO's Debt Management Centre may include: Lead a team of approximately 15 Service Officers and Debt Resolution Officers Reporting on debt portfolio collection outcomes against established benchmarks to ensure strong productivity whilst maintaining a strong client centric approach Facilitate team and individual development and build a positive and participative culture aligned to our values and expectations Provide agile, visible leadership utilising advanced problem-solving skills Developing and maintaining relationships with internal staff and stakeholders, and Participating in weekly Leadership meetings You will be supported by a positive, constructive team and group leaders as you do your work.To be successful in this role you will need to demonstrate: Working knowledge of digital and data technologies/systems. Strong interpersonal skills and resilience. The capability to analyse, interpret and apply legislation and/or policy to achieve successful outcomes. High level of interpersonal and influential communication skills within a client-focused environment. Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.If you are interested in this role - click “Apply” to be redirected to the full advertisement, including role description and contact details.Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.Job Ad Reference: QLD/596140/24Closing Date: Wednesday, 23 October 2024Occupational group Customer Service/Call centre