Become an outbound customer service representative in a financial institution who is focused on delivering exceptional outcomes that exceed their customers' expectations!
Your new role This is a very important role in the Collections team where you will be a key internal contact point in order to build relationships with customers, whilst working through collections accounts. This is a full-time, 6-month contract with the opportunity to transition to a permanent position if you are the right fit for the role.
Responsibilities include but are not limited to: Building and maintaining strong relationships with customers by providing high quality serviceSuccessfully providing quality resolution of disputed accountsNegotiating with clients throughout all stages of the collections process in alignment with company policiesManaging internal escalations for client and broker queries or complaintsEnsuring that customer requests are actioned efficiently and effectivelyCommunicating clearly and with respect to all customersYour skills and experience MUST have previous Collections experienceYou will have the natural ability and desire to help others as well as build trusting relationshipsStrong computer skillsStrong verbal and written communication skillsYou thrive in busy, fast-paced environmentsYou have an investigative mindsetYou're empathetic, compassionate & professionalAbility to work in a teamYour benefits Attractive pay rate of $39.20Beautiful office in central Adelaide CBDClose to public transport OR paid parkingComprehensive training provided with ongoing coaching & support to develop your skill setA vibrant, energetic workforce with lots of fun initiativesMore moments to make a difference to customersHours: 38 hours per weekMonday to Friday - no weekend work!8.30am - 5.00pm with an hour lunch breakYour next step
Does this sound like something you are interested in? Simply click 'APPLY' and attach a copy of your updated CV to Emily Bridgland. Please note only shortlisted applicants will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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