We are proud to introduce an exciting opportunity within Australia's premier specialty homewares retailer, boasting a vast network of over 260 stores nationwide. We are actively seeking a Head of Store Support, internally referred to as a Sales Enablement Manager responsible for executing our project deliverables across our retail network.
About the role:
In this pivotal role, you will report to the General Manager - Retail collaborating with Merchandise, Sales Operations, and Marketing, to ensure alignment across all functions. This role demands a highly organized sales professional experienced in driving growth initiatives and process efficiencies, contributing to revenue performance improvement as a key member of the team. Looking after a large team, with a combination of Visual Merchandising, Communications, Loss Prevention & Process Improvement, leadership skills will be essential.
Key responsibilities of the role will include but not be limited to:
* Prepares and enables sales force for product launches and solution selling
* Leads creation and deployment of training, content, processes, and tools for sales support.
* Manages foundational and continuous learning programs for sales, including content creation, scheduling, and delivery.
* Tracks and analyzes courseware and sales enablement content usage.
* Supports buying and selling processes from lead generation to win/loss.
* Assists frontline sales managers and leadership in executing management disciplines and establishing a sales coaching program.
* Manages sales enablement projects and activities coordination.
* Oversees overall stock loss and develops strategic plans to reduce shrinkage across the business.
* Gathers insights and collaborates with cross-functional teams to improve sales processes aligned with company goals.
* Tracks sales enablement metrics and KPIs to demonstrate business impact and gain stakeholder support
About you:
* Experience in sales enablement, revenue-facing roles, sales training, or sales support across the retail space
* Background in a multi-site management roles highly advantageous (eg, Head of Retail, National Retail Operations Manager or Brand Management)
* Experience in executing change management initiatives with established approaches
* Ability to multi-task and manage multiple projects simultaneously
* Project Management experience in the retail environment (highly advantageous)
With over 10 years experience in business development I have built a passion for nurturing longstanding relationships with both candidates and clients.
Partner with us and experience the difference that true expertise can make in your recruitment journey.
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