We are seeking an experienced Change/Training Manager to join our team for a significant retail client. The successful candidate will be responsible for delivering the initial training strategy and conducting training sessions post go-live for a new Point of Sale (POS) system implementation. This role requires national travel to various retail store locations.
Key Responsibilities:
* Develop and execute a comprehensive training strategy for the implementation of a new POS system.
* Deliver training sessions to retail store staff across multiple locations nationally.
* Provide ongoing support and training post go-live to ensure smooth adoption and operation of the new system.
* Collaborate with project managers, technical teams, and retail store managers to customize training materials and schedules.
* Assess training effectiveness and adapt materials and methods as necessary to improve outcomes.
* Act as a change agent, promoting the new system and ensuring all stakeholders are well-informed and prepared for the transition.
* Prepare and present regular reports on training progress, challenges, and successes to senior management.
Qualifications:
* Proven experience in delivering training programs, ideally within a retail environment.
* Strong background in POS or ERP system implementation training.
* Excellent communication and presentation skills.
* Ability to travel nationally as required.
* Experience in change management and ability to manage resistance and facilitate smooth transitions.
* Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
* Proficiency in developing training materials and using various training delivery methods (e.g., classroom, virtual, hands-on).
* Ability to work independently and as part of a team.
Preferred Qualifications:
* Certifications in training or change management (e.g., ATD, PROSCI).
* Previous experience in a retail setting.
* Familiarity with adult learning principles and instructional design.
Benefits:
* Competitive contract rates
* Opportunity to work with a leading retail client
* Exposure to cutting-edge POS technology
* National travel and networking opportunities
If you would like to discuss the role further please apply now or email patrick.fitzgerald@hudson.com and quote 239391, please note only succesful applicants will be contacted for this position.