We are excited to welcome an experienced and passionate Client Service Director to our business based in Pemulwuy. 21st March, 2025 About the roleDue to exciting growth within our business, we are looking for an experienced and enthusiastic Client Service Director to join our passionate and focused team based in Pemulwuy.In this role, you will develop, drive, and deliver new business and deepen outstanding client partnerships in our Gift Ai, My Receipt Rewards + B2B eGiftcard business.You will be ultimately responsible for the entire Gift Ai new and existing client business segment, the Client Service and Contact Centre Team, existing partnership solutions, and P&L.You will inspire and develop relationships to exceed strategic objectives and financial deliverables, whilst contributing strongly to our proactive IMPACT culture and 'delighting consumers of the world's best brands'.Duties and responsibilities (not limited to): Relationship & Communication Management Ensure our communication platform is executed with TCC SLT and key client stakeholders (delivering innovation and best-in-class outcomes).Develop strategic solutions to exceed TCC's and client's business objectives.Help the team develop proactive, innovative communication initiatives delivering insights, actionable information, and win-win continuous improvement outcomes. Business Development Deliver against OGSM, marketing plan, and joint commercial goals.Grow TCC Service profitability.Implement new business through to business as usual per hyper care framework. Motivate, Develop and Lead Teams Build a team culture that rewards results in a fun, solution-focused environment.Lead by example and motivate/empower the team to always exceed expectations by closing tasks out in full, on time.Develop and drive the Client Service Team by mentoring and value-adding/insights ROI approach. Financial Management Monthly invoicing and P&L deep dive to bill for value and ensure zero leakage.Embed new profit share process and formalize quarterly.Monitor and drive profitability for internal and external costs. Project Management Ensure hypercare client briefs are delivered on time proactively.Strategically manage internal and external client expectations via delivery of KPI's, process documents, and outcome delivery.Drive proactive huddles to deliver continuous improvement and IMPACT.About youWe are looking for a strategic thinker who enjoys working in a fast-paced environment, can embrace challenges, and meet conflicting deadlines while delivering a high level of customer service.Skills and experienceMinimum 5 years in a Senior Role - natural networking, P&L management, Servant Leadership.Strategic thinking and planning skills.Great communications and people management skills.High level of accuracy and attention to detail.High level of personal accountability and leadership of KPI's.Excellent time management skills.High Level of client-first service skills.Ability to multi-task and manage conflicting priorities.Advanced Excel Skills.Proactive, can-do, decision maker.About usThe Consortium Clemenger specializes in connected sales and marketing fulfillment services for the world's leading brands. With over 30 years of experience, we excel in end-to-end eCommerce, 3PL warehousing, POS kitting, and consumer promotions. Our experts in omnichannel strategy deliver seamless customer experiences and fulfillment.Dynamic Company Culture - Enjoy a social and interactive environment where we value and reward our staff with Employee of the Month, Birthday celebrations, and more.Work with BIG Brands - The opportunity to work with a well-established company and liaise with market leaders and consumer brands.Convenient Location - Located in Pemulwuy (proximity to Parramatta) with onsite parking and hybrid working model available.To ApplyIf this sounds like you, please apply by clicking on the "Quick Apply" button to answer a few questions and attach your CV.Candidates successful to the next round will be contacted for a short phone chat with our People and Culture Team and then progressed to First Interview if suitable. The Consortium Clemenger is seeking candidates who already have working rights in Australia. We are currently hiring directly; agencies need not apply. ID and Right to Work Checks will be completed. Police Check may be required.