Associate with an established global brandLong term development opportunity in a growing organisationFlexible work from home options – 4 days in officeAbout usCanon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible. When you join Canon Australia, you’ll find a rewarding culture that values you. You’re empowered to focus on your career progression and turn your goals into reality. You’ll be an integral part of the group’s success.About the RoleThe department is responsible for providing outstanding pre and post sale service as well as customer experience while being aligned with sales and marketing to Canon’s business imaging customers. The role requires managing service operations and team performance for the WA region. A key element of the role involves ensuring that the delivered services are compliant with the state regulatory and quality requirements. The role may require occasional travel to regional and remote sites.This is a Perth based hybrid role reporting to the Senior Manager – Direct Services.Main DutiesResponsible for planning, evaluating, optimising, and managing service operations and performance across Western Australia (WA) including regional and remote areas.Effectively lead and motivate the team to ensure the achievement of the service business results and objectives which includes, service revenue, gross profit, expense control, operating profit, customer satisfaction and KPI's.Ensure services, across states and regions comply with regulatory and quality standards. This includes the management of site and state specific HSE systems and practices while making sure they are in line with both the Mines Safety Regulations 1995 and the Mines Safety and Inspection Act 1994 (requirement to hold S44 or equivalent appointed individual qualification, for WA only).Monitor the teams KPI's and initiate appropriate performance management action where necessary.Manage branch performance against Services & Support (S&S) Profit & Loss statements.Manage branch performance against customer satisfaction targets.Manage customer expectations in line with product performance.Work closely with the internal Sales team to grow our business.Ensure service delivery targets are met including response times and contracted Service Level Agreements (SLA).Ensure there is compliance with all Occupational Health & Safety (OH&S) policies.About YouYou hold atleast 5 years’ experience in an operational management function in service or a related professional area. It is essential to have a competent knowledge of the regulatory and quality standards’ requirements in Western Australia within the mining industry. You are comfortable in dealing with service operations and managing large team remotely. You also have sound commercial acumen and experience in operational planning.If this sounds like you, apply today!We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.Benefits include but not limited toBonus Leave including:Birthday leave, to celebrate, relax or do something specialCanon Day, an extra day of leave during the Christmas holidaysKyosei Day, or volunteer leave to take a paid day off to do good in your communityFlexible working arrangements, where possibleTraining and development opportunities to help you bring your goals to lifeWellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counsellingPerformance recognition, in the form of quarterly and annual awards programs for high-performersCanon products offered at discounted ratesEducation assistance to support the cost of any external training that gives you new skills for your jobAs an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.Looking to join this diverse team? Apply online now.Successful applicants will be notified of next steps.
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