Big4Bank | 12-month contract | Competitive Hourly Rate | Hybrid working Your new company Working for one of Australia's most beloved banks, who look at their service, products, and digital capabilities in an agile and collaborative way. They put the financial needs of their members at the forefront of what they do. Your new role Clear arrears, make arrangements, and refer customers in financial difficulty to another team Issue letters and emails Ensure compliance with company values Maintain top priority on customer experience Handle approximately 25 accounts per day What you'll need to succeed Business banking finance experience (desirable but not required)Understanding of financial products and servicesExperience in contact centres with a customer-focused approachProven track record of delivering excellent customer serviceStrong communication and interpersonal skillsAbility to handle high-volume calls and manage customer enquiries efficientlyExperience in resolving customer complaints and issues effectivelyProficiency in using contact centre software and tools What you'll get in return Full-time in office for the first 8 weeks, then hybrid workingSydney CBD8am-6pm working hoursFlexibility to manage own office daysSalary: $35.86 per hour super What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 2909082