System Administrator Contact Centre Solution Business Unit/Division: Driver and Vehicle Services Location: Innaloo Position Number: 26913 Salary: Level 5, $96,307 - $105,254 PS CSA A 2023 Work Type: Permanent - Full Time Closing Date: 2023-10-30 3:00 PM Attachments: -
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The future of transport?
Be part of it
Working for the Department of Transport (DoT) gives you the opportunity to play a part in connecting the people of Western Australia. We are a progressive organisation. We are leaders in providing safe, accessible, sustainable and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.
There has never been a more exciting time to join our team and be part of the future of transport.
We’re looking for
A motivated System Administrator Contact Centre Solution to join our Resource Planning Branch.
In this key role you will be responsible for coordinating the performance of the Transport Portfolio’s Contact Centre solution by ensuring that telephony, workforce planning and knowledge management systems are running smoothly, provides support and guidance to users, including the development of training and ensures that systems and processes are accurately documented.
You will be responsible for coordinating the activities of staff within the section, with a focus on ensuring the team delivers precise and efficient resource and system management support services across Driver and Vehicle Services. This encompasses performance monitoring, management reporting, and systems management related to service channels. Moreover, your role includes resolving system connection and operation problems of any kind. You will need to collaborate with various groups, including internal infrastructure, external vendors, other organisations, and users, to find solutions. Additionally, you will have the responsibility of building customise reports to analyse all data related to business requirements.
This is a full-time permanent role available for immediate filling.
We need someone who can
1. Thrive within a team environment and contribute to the achievement of results through being agile, curious and solutions focused
2. Demonstrated project management skills to drive continuous improvement in application delivery, processes and systems
3. Develops a range of reports using SQL or similar business reporting tools to support the Transport Portfolio in the analysis of activity and performance
4. Prepares, administers and implements system policies, standards, guidelines and procedures that are consistent with approved standards and methodologies
5. One of your strongest assets will be your effective communication and interpersonal skills, as well as ability to collaborate with various stakeholders and have a methodical approach to problem solving
You can expect
6. Exciting and challenging strategic projects that will shape the future of transport
7. A highly experienced and motivated team and support from senior level executive peers
8. The opportunity to fully utilise your expertise and develop your career within a dynamic and forward thinking organisation
9. A competitive salary, and 11% employer contributed superannuation and salary sacrifice options