Direct message the job poster from KalibaSenior Consultant at Kaliba - Dedicated to securing the best Cyber Security & IT Infrastructure talent across AustraliaAbout the RoleWe are looking for an experienced IT Support Lead to manage technical support operations, mentor a team, and ensure efficient issue resolution. This role involves overseeing IT service delivery, troubleshooting complex technical issues, and improving support processes. The ideal candidate will have strong technical expertise, leadership skills, and a customer-focused approach.Key Requirements:Experience in an MSP environmentRelevant IT degree and ITIL certificationCertifications: SC-300, AZ-104, Access Administrator AssociateStrong knowledge of Microsoft 365, Azure, Active Directory, and networking fundamentalsExperience with VMware, Veeam, SCCM/Intune, and security tools (e.g., Sophos, Mimecast)Excellent communication, troubleshooting, and customer service skillsSeniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT Consulting
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