Customer Experience Partner - Brand Delivery
Join to apply for the Customer Experience Partner - Brand Delivery role at Domain .
Who We Are
Domain Group is a leading Australian property marketplace made up of a portfolio of brands across data insights, products, and technology solutions. Headquartered in Sydney, we are a group of over 1200 passionate and innovative tech professionals united in our purpose to inspire confidence in life's property decisions, providing a one-stop-shop of solutions found only on Domain.
About the Role
Location: Brookvale, NSW. (Open to Pyrmont office)
As a Customer Experience Partner within the Brand Delivery team, you will project manage support requests from customers of our Realhub platform, helping Real Estate agencies navigate design changes, rebrands of their marketing content, and pricelist updates.
In a typical day you can expect to:
* Work closely with other CX Partners to ensure prompt and effective support to our tier 1 and hypercare customer base of Real Estate agency clients.
* Accurately scope requests and inquiries referencing customer brand guidelines and playbooks.
* Collaborate with Service Activations, Template Operations, and Creative teams to ensure artwork-related tasks are actioned within agreed timeframes.
* Identify and raise opportunities for process improvements and enhanced customer experience to the Operations Leader, based on customer feedback.
* Attend client meetings to assist with project scope requests and any escalated concerns.
* Triaging any urgent requests and relaying to the offshore support team.
* Ensuring that system-related requests (e.g. image uploads) are done in a timely manner.
Our Ideal Person:
ESSENTIAL:
* Proven experience within customer service / customer success within a corporate environment.
* Commitment to stay at least 2 years in the role.
* A collaborative team spirit.
* Great analytical and problem-solving skills.
* Adaptable to changing environments.
BONUS POINTS:
* Call center background (for transferable skills).
* Experience within Marketing or Creative field (highly preferred).
* Proximity to Brookvale office (highly preferred).
* Experience with Adobe software.
Why Join Us:
* Discover your ideal work-life balance with our approach to flexibility.
* First-rate parental leave and wellbeing policies.
* Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities, and more.
* Continuous opportunities to leap, learn, and grow.
What's Next?
We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out, so keep your phone handy! We're genuinely excited about the chance to work together and make a meaningful impact.
Apply now to help us drive progress in diversity, equity, and inclusion. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples. If you have any accessibility needs or require accommodations during the application process, please let us know, and we will ensure you receive the support you need.
Seniority level
Entry level
Employment type
Full-time
Job function
Advertising, Customer Service, and Marketing
Industries
Advertising Services, Real Estate, and Technology, Information and Media
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