Description As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Reservations Agent, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career. Please note that this role requires working rights in Australia to be considered. Position Summary: Join our Ladies and Gentlemen and handle all incoming calls into the hotel whilst redirecting to each department as appropriate Analyse and update all guest requests that are tailored to their requirements Responsible for handling all hotel outlet reservations or guest orders Assist and coordinate guest bookings, engaging with them and exceeding their expectations Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings Liase with other departments to deliver service excellence with each customer experience Complete reservation administration tasks and offer general support to the team About You: Strong communication skills written and verbal Relevant experience in a similar role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast paced environment Armed with smart solutions and a can-do attitude Detail-oriented Opera system preferred but not a requirement Our Benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90 years. Apply now Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.