Financial Assistance Specialist - Hardship/Collections
This is an opportunity for a compassionate and solutions-focused professional with experience in financial hardship and collections to make a real difference by helping customers navigate financial challenges with empathy and expertise.
As a Financial Assistance Officer, you will play a crucial role in assisting customers experiencing financial difficulties. You will work closely with individuals to understand their circumstances, provide tailored solutions, and guide them toward financial stability. This role is ideal for someone with a strong customer-centric approach who thrives in a supportive and fast-paced environment.
Key Responsibilities:
* Oversee the issuance of default and legal notices.
* Maintain strong relationships with third-party vendors and mercantile agencies.
* Ensure collection processes align with policies and regulatory guidelines.
Your Qualifications:
* A strong background in financial services, particularly in financial assistance, with a passion for problem-solving and providing solutions.
* Proven experience in collections or hardship roles.
* An empathetic nature, with the ability to manage difficult conversations and negotiations effectively.
* Excellent verbal and written communication skills.
* Strong dispute resolution and negotiation abilities, with a knack for finding solutions.
* Knowledge of key legislation, including consumer credit protection laws, privacy principles, and debt collection guidelines.
* The ability to thrive in a fast-paced, high-pressure environment while balancing customer needs and driving results.
What's in It for You:
* Excellent company benefits.
* Hybrid work flexibility – enjoy a mix of office and remote work.
* A supportive and collaborative team that values your contributions.
* Opportunities for growth and career development.