Job Description WHAT YOU WILL BE DOING: Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.Be an advocate of ALL: Accor's loyalty program to non members Checking guests in and out Maintaining accurate guest accounts Taking bookings, providing helpful information & entering reservations Answering guests queries in a timely and efficient manner.Addressing guest requests and handling guest complaints in a positive manner.Liaise with inter departments to assist guest and advise of room moves Qualifications YOUR EXPERIENCE AND SKILLS INCLUDE: Previous hotel front office reception experience preferable Professional telephone manner and exceptional customer service skills Excellent communication, interpersonal and time management skills A friendly and positive can-do attitude who enjoys working in a team Previous experience Opera desirable not essential Additional Information WHAT IS IN IT FOR YOU: Learning & Development through Accor's RTO "Learn your Way" Career mobility opportunities within our International Hotel Group Global perks in hotels and Accor partners Associated role benefits to equip and support you for success Fun, supportive and collaborative working environment Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.