Job Title: Medical Administration Officer
We are seeking an experienced Medical Administrator to join our busy Psychology practice in South-East location.
Key Responsibilities:
* Welcome and check in clients for their appointments.
* Provide administrative assistance to therapists.
* Make and answer phone calls, manage emails and faxes.
* Schedule, reschedule, and cancel appointments.
* Ensure clinic and rooms are clean and presentable throughout the day.
* Take payments through HICAPS machine and follow up outstanding accounts.
* Scan, upload, and file case notes and documents.
* Track appointments under Mental Health Care Plans and manage feedback letters.
* Manage and respond to client enquiries.
* Complete intakes for new clients.
* Run general errands when necessary.
Requirements:
* Friendly, presentable, and professional manner.
* Previous experience in a medical or allied health role.
* Empathy, patience, and understanding.
* Organisation, reliability, and attention to detail.
* Ability to work autonomously and within a team.
* Ability to multitask in a fast-paced environment.
* Excellent written and verbal communication skills.
* General understanding of Medicare, NDIS, and private health.
* Current Working with Children's Check and Police Check.
About Us:
We pride ourselves on providing professional therapy services and maintaining a vibrant, safe, and supportive work culture.