ServiceNow Functional Consultant to lead functional activities in a large and complex ICT environment undergoing a 5-year digital reform.
Job Title: Functional Lead (ServiceNow)
Job Type: Initial 12-month fixed-term contract
Location: Gold Coast
Position Overview
We are seeking a Functional Lead/Functional Consultant with a strong focus on ServiceNow to provide strategic leadership and ensure the success of ICT projects. In this role, you will collaborate with various business units to clarify objectives, address challenges, and optimise value from applications and software platforms through effective coordination with internal teams and external vendors.
Key Responsibilities
* Lead and strategise to ensure the success of functional activities within projects.
* Maintain the quality and consistency of functional deliverables throughout the project lifecycle.
* Develop strategies to achieve functional goals and align them with broader project objectives.
* Serve as the primary contact for senior stakeholders on functional aspects of assigned projects.
* Collaborate closely with customers to analyse requirements and design fit-for-purpose solutions, leveraging industry and platform best practices.
* Manage and configure applications, including digitising workflows, form design, notifications, business rules and script logic.
* Provide training, demonstrations and support to a wide range of stakeholders.
* Ensure applications continue to align with business needs by working closely with customers.
* Continuously improve the business experience by identifying and implementing efficiency solutions.
* Create and maintain documentation such as technical specifications and end-user guides.
* Engage in testing, change management, and post-go-live support activities for changes and upgrades.
* Participate in relevant projects as needed.
Key Working RelationshipsInternal stakeholders
* External stakeholders, such as:
o The general public, residents, and ratepayers
o State government departments and agencies
o Other local governments and boards
o Businesses and private enterprises
o Relevant community groups and organizations
Skills and Competencies
* Technology and Software Proficiency: Proven ServiceNow Functional Consultant experience. Ability to identify, learn, and use various technologies, including computer systems, programs, and packages designed to enhance organisational efficiency and effectiveness.
* Business Oriented: Knowledge of financial, accounting, marketing, and operational functions, enabling sound judgments and quick decisions. This includes contract management for ongoing service delivery.
* Analytical and Critical Thinking: Ability to collect, scrutinize, and evaluate materials, evidence, and information to draw logical conclusions, while identifying biases and assumptions.
* Consulting and Advocacy: Skill in discussing and recommending courses of action on behalf of others, organisations or laws.
* Innovation and Problem Solving: Creative thinking to develop long-term solutions to ongoing challenges or inefficiencies, using systematic and logical methods.
* Systems and Processes: Understanding and managing complex systems and processes to achieve specific outcomes.
Why apply with Hudson Recruitment?
Wondering which agency to contact for your next role? At Hudson, we genuinely care about people. We are not just another tick-and-flick transactional hiring machine. We value service, reputation and quality and we believe in the power of long-term relationships. We work hard to offer you exceptional opportunities over and again, searching extensively for the best fit for both you and our client. Want to know more? Apply now!
How to Apply: To submit your application, please click Apply. For a confidential discussion, please contact Vera Geng at Hudson Recruitment 0411 521068 or email your CV to vera.geng@hudson.com