Customer support associate

About the Position


Customer Support Associate (IT HelpDesk)

We are seeking a highly skilled and motivated Customer Support Associate to join our team in Brisbane & Melbourne.

The successful candidate will be responsible for providing exceptional customer service, troubleshooting network-related issues, and negotiating solutions that meet customer needs.

* Troubleshoot network-related issues and assist customers in understanding and resolving product and service issues.
* Negotiate solutions that balance stakeholder interests and needs.
* Sell products and services that meet customer needs.
* Establish good customer relationships to create a simple and brilliant customer experience.
* Listen actively to demonstrate cultural awareness and adapt flexibly across interactions with diverse team members and customers.
* Comply with procedures and support customers in meeting their duties under relevant safety and environmental legislation.
* Excellent verbal and written communication skills.
* Strong comprehension and customer needs understanding.
* Good listening skills and customer-centric approach.
* Good analytical and problem-solving skills to resolve customer issues.
* Ability to negotiate outcomes or solutions that meet customer needs.
* Knowledge of MS Office.
* Ability to work in a highly collaborative environment.

This is a 1 year fixed-term contract role with leaves. The working hours are 38 hours per week, plus half an hour break every day, with working days from Monday to Sunday (any 2 consecutive days off depending on the roster).

Freshers are welcome, and we accept various visa subclasses.