Donor Service Consultant - National Contact Centre
Location: Adelaide, SA, AU, 5000
Company: Australian Red Cross Lifeblood
Join Lifeblood’s Award-Winning Contact Centre
* Permanent full-time opportunities
* Located in Adelaide, South Australia
* 12-week rotating roster
About the role
Our National Contact Centre is looking for passionate Donor Service Consultants to join the award-winning team. As a Donor Service Consultant, you will provide a genuinely heartfelt service, encouraging donors to make life-giving blood and plasma donations. Initially focusing on inbound and outbound calling, you'll have opportunities to progress into live chat and social media support.
Key Responsibilities:
* Provide exceptional service to donors.
* Manage inbound and outbound calls effectively.
* Progress into live chat and social media support.
Successful candidates should demonstrate the following attributes:
* Proficiency in diverse technologies and software.
* Curiosity with proactive problem-solving skills.
* Uphold privacy, quality, and attention to detail.
* A collaborative team player.
* Exceptional interpersonal and communication skills.
* Anticipate and meet donor needs effectively.
* Flexibility and resilience in a dynamic environment.
* Effective time management and attention to detail.
* Eagerness for continuous learning and exceeding KPIs.
Training and Rostering
* 4-week in-office training and development program - rostered 9am-5pm.
* Hybrid working arrangement – work from home 3 days a week and in office 2 days a week.
* 12-week rotating roster between 7am-7pm Monday to Friday with 1 Saturday per rotation.
Thrive in a diverse culture that cares for your wellbeing
Joining the Lifeblood team comes with perks:
* 4 weeks of full-time paid training.
* Hybrid work model - WFH and WFO.
* Ongoing development and career progression opportunities.
* Salary packaging benefits, including the option to package up to $15,900 of your salary.
* Discounted private health cover with corporate benefits.
* Access to 1,430+ gyms & pools all over Australia.
* Employee Assistance Program; Free, 24/7, and confidential health, safety, and wellbeing support.
Next steps
We move quickly in our recruitment process, aiming to progress suitable candidates promptly. You'll hear from us with an outcome after your application has been reviewed and assessed.
If selected, you'll attend our assessment centre for a comprehensive role overview and the chance to tackle unique challenges designed to guide our recruitment process.
Applications close on Thursday 5th of December, with our assessment centres scheduled for 9th, 10th and 12th of December. Successful applicants will commence their Lifeblood journey on Monday 13th of January 2025.
For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to our Talent Engagement Team at lifebloodcareers@redcrossblood.org.au.
Please note: applications sent directly to this email address cannot be accepted.
#J-18808-Ljbffr