Why this role matters
The Salvation Army Australia’s Homelessness Stream provides high quality, person-centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.
About the role
We are seeking a values-driven and proactive Program Manager who will oversee and work to embed the National Homelessness Stream Model of Care in their program/teams – this model of care underpins homelessness services across the country and defines expectations and standards for those we serve, our partners and allies, and the Australian community.
This position is based in Griffith, NSW with travel between services/programs. This is a permanent, full-time position reporting to the Homelessness State Manager. Salary and conditions are in accordance with SCHADS Crisis Level 4.
You will successfully
* Ensure services are inclusive, accessible and responsive for our diverse clients
* Deliver state agendas and operational/local plans aligned to national agendas
* Establish program specific systems and processes for service delivery and review regularly
* Manage services in accordance with funding body or contractual requirements and guidelines and service standards
* Develop and manage program budgets and finances
* Responsible for all operational aspects of the program including building and assets
* Manage risks in service delivery
* Implement client complaints process, including oversight of incidents, complaints & feedback, and management of complex or referred issues/incidents
* Line manage & supervise team leaders and case managers
* Ensure recruitment of quality & qualified workers
* Ensure staffing and rostering schedules enable effective and efficient service delivery
* Morale and culture – set and maintain a positive, inclusive constructive culture
* Training and development of workforce – identify needs and gaps of workforce in line with strategy
* Resolution and management of workforce issues such as performance management, conduct or disciplinary issues
* Health and Safety of the workforce and service users
* Lead and drive local and growth strategy
* Ensure voice of client is heard in planning, service design and continuous quality improvement activities
* Implement and embed national practice frameworks/models
* Regular planning for service models/standards to achieve outcomes that meet the needs of service users
* Identify and respond to service gaps or trends identified through data and evaluation
* Look for opportunities to deliver new support services and contribute and assist in business development and tendering
* Lead continuous quality improvement
* Plan for compliance accreditation requirements and support accreditation assessments
* Identify and develop referral pathways with internal or external agencies to TSA
* Representation of TSA at relevant forums
* Participation in Area Leadership Teams
* Active participation in sector, peak bodies and training or development opportunities
About us
The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
You will have
* Degree qualification in social work, welfare, community development or related field OR demonstrated high level of sector knowledge and skills attained through previous appointments, service and study/development.
* Relevant experience in a social service environment including in leading and supervising staff.
* NSW Working With Children Check.
What we offer
As a registered NFP we offer our eligible employees real and meaningful benefits such as;
* Remote Area Housing Benefit to employees who live and work in the area (up to $31,800 tax free)
* Flexible working conditions
* Health, fitness and financial discounts / benefits
* Paid parental leave - 12 weeks
* Up to 8 weeks leave per year through our purchase leave scheme
* Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
* Purpose driven career which has positive social and sustainable outcomes
* Employee Assistance Program - Independent confidential counselling service;
* Opportunity for career development;
* An inclusive culture of dedicated, passionate and professional team members
* Positively supporting and impacting the lives of others through your career contribution
How to Apply
If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you.
We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
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