ICT Business Analyst
Salary: $70,000 to $80,000
Employment Type: Full time
Who are we?
We are a Melbourne-based business providing business solutions, ongoing support, and maintenance to our customers. We provide cloud/server solutions, network solutions, and voice according to customer needs.
Key Responsibilities:
1. Identify the business need, determine the solution approach, define solution scope, and develop the business case.
2. Using various business analysis techniques such as brainstorming, focus groups, gap analysis, etc., capture and elicit the requirements for the business need in liaison with various stakeholders.
3. Prepare ‘Business Requirement’ and detailed ‘Functional Specification’ or Solution documents in-line with relevant Client Documentation Standards (including pre-defined templates) which define the relevant business and functional requirements in order for the end solution to be delivered accurately.
4. Conduct ‘walkthroughs’ of Business Requirement and detailed Functional Specifications to project members and relevant business resources to ensure understanding and gain sign-off to enable progress to the next phase of the project.
5. Identify, investigate, and analyze business processes, procedures, and work practices.
6. Identify and evaluate inefficiencies and recommend optimal business practices, and system functionality and behavior.
7. Create user and training documentation and conduct formal training classes.
8. Where necessary, develop, communicate, and manage the relevant project plan ensuring all required tasks are identified, assigned a responsibility, and date for delivery.
9. Engage the involvement and agreement of relevant business and technical representatives where needed.
10. Design process flows and take responsibility for deploying functional solutions, which ensure acceptable quality and integrity of the system. Respond to client inquiries, resolve client issues, and minimize liability.
11. Any other duties as assigned by the Manager.
Specific Requirements:
1. 2+ years of business analysis/similar experience.
2. Relevant tertiary qualification or equivalent experience in IT is recommended.
3. Experience working with APIs and other technical solutions.
4. Teamwork experience and business skills.
5. Highly developed analytical and problem-solving skills.
6. Excellent written and verbal communication skills at all levels.
7. Ability to prioritize tasks appropriately and manage time effectively.
8. Ability to work under pressure and undertake multiple concurrent tasks and accountability of project deliverables.
The successful candidate will be working with a highly motivated team in a company that is currently expanding.
To apply for this position, please forward your resume with a covering letter using the apply button below.
Only those candidates selected for an interview will be contacted.
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