At City of Stonnington we are dedicated to providing exceptional library services to our community. We are seeking a proactive Library Technician to support our team and maintain our library's technology.
In this role, you will:
1. Provide Operational Support: Assist the libraries team through Help Desk services, ensuring patrons receive top-notch library support.
2. Maintain Technology: Oversee the performance and upkeep of library systems and equipment, swiftly addressing any technical issues to ensure seamless operations.
3. Foster Collaboration: Partner with the IT & Systems Team Leader on various initiatives, working with the Council Technology Enablement team and external vendors as required.
4. Develop Policies: Help in drafting and updating documents, policies, procedures, and training resources related to library technology and advancements.
5. Report on Data: Compile and interpret circulation and collection data to aid in the effective management of library resources.
6. Enhance Customer Service: Provide outstanding service at the circulation desk, ensuring a welcoming and positive experience for all library visitors.
In this role, you’ll work hours per week, including one Saturday each month, and enjoy a rostered day off every two weeks.
We’re thrilled to offer a full-time position with a salary range of $, and $,, along with .5% superannuation.
This role will be based at our vibrant Malvern library, where you’ll have the chance to make a significant impact in a dynamic and supportive environment. Join us and take the next step in your career with a competitive compensation package and excellent benefits.
Desired Skills and Experience
What you'll need to thrive:
7. A customer focused approach where you enjoy helping people
8. Passionate about public libraries and community
9. Interest in technology and attention to detail
10. Diploma in Library and Information Services, Information Management, IT, or a related field, with relevant experience.
11. Proficient with Integrated Library Management Systems and related technologies, including troubleshooting and recommending improvements.
12. Experience in a modern public library with an understanding of its community role.
13. Strong support skills and a positive team contributor.
14. Excellent customer service, multi-tasking, and problem-solving abilities.
15. Adaptable in a fast-paced environment with strong organizational and time management skills.
16. High-level written and verbal communication with attention to detail.