The Role We are seeking an experienced Service Coordinator to joinour team based at Smithfield, NSW.The role is a Fixed Term Role for 6 months. Reporting to the Service Manager, your main responsibilitieswill be: Respond to inbound enquiries for service and warranty work within 24 hours, and provide advice, knowledge and fault finding Develop business relationships with customers being diligent, helpful and friendly Effectively prioritise and reprioritise jobs for Field Service Technicians to complete Process warranty claims for pumps and send to suppliers Troubleshoot and diagnose the service requirements prior to sending the Field Services Technicians or external supplier Record interactions with customer and maintain accurate records Provide details product information and quotation to new and existing customers in a timely manner Provide follow-up communication with new, existing and potential customers Processing Jobs, Sales Orders, Sales Quotes and ensuring accurate data entry into LN Infor. Provide information and training on fault finding and resolution of pump and tank issues to the wider Kingspan team Cooperate with and support the compliance management system and encourage workplace colleagues to do the same Develop employee awareness of product compliance obligations Actively participate in corrective actions from concerns or internal audits. About You: Experience handling customer enquiries and diagnosing faults in a customer service or service and warranty environment Experience in scheduling and allocation of work to service technicians or similar Experience using Microsoft Excel, Dynamics and related specialist software Effective time management skills with the ability to prioritise Ability to change, adapt and continuously improve About Us Kingspan Water & Energy Pty Limited is a market leaderin water storage, rainwater harvesting, and wastewater treatment solutions. Wemanufacture, deliver, and install our range of innovative products toresidential, commercial, and rural clients across the country.In Australia, we have sites in Sydney, Melbourne,Deniliquin, Brisbane, and Perth. Globally, we are part of the Kingspan Group, aworld leader in high-performance insulation and building products. Our missionis to accelerate a net zero emissions future with the well-being of people andthe planet at its heart.What's in it for you Growing, successful business Great benefits including employee shopping discounts Monthly site BBQ Employee reward and recognition program Employee Assistance Program The recruitment processes Shortlisted applicants may be required to: provide information for background checks be eligible to live and work in Australia legally undertake a pre-employment urine drug and alcohol test undertake a pre-employment medical assessment relative to their position Due to the large number of applications expected, onlycandidates who are shortlisted will be contacted directly by our People &Culture team. We thank everyone in advance for applying. Kingspan encourages people from different backgrounds toapply, including Aboriginal and Torres Strait Islander peoples, people fromCALD backgrounds, and people with disability.