Brisbane - Casual Cash Converters is Australia's largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.We are Real people who are passionate and proud Caring and respectful Tenacious problem solvers We are currently looking for a Contact Centre Operator to join us at our Brisbane Office in a Casual capacity.About the role You will act as the point of contact in our inbound and outbound call centre Answer calls within a timely manner and with a high level of phone etiquette Treat customers with empathy, respect and provide a high-quality service to meet their needs Maintain customer records, utilising internal software systems Record accurate notes and provide customers with updates on their application status.About you Ideally you will have previous experience in a call centre environment Basic to Intermediate skills - Microsoft suite and similar applications Be a clear and effective communicator with a professional phone etiquette Have outstanding customer service and uphold personal and professional integrity Attention to detail with good negotiation skills Have the flexibility to work various shifts What's on Offer Exclusive access to 'Cashies Rewards' featuring discounts and cash-back offers from over 400 retailers.Monday to Sunday shifts available.Full training provided (Paid) Flexible work arrangement options available Real career development opportunities Paid Parental Leave Salary Packaging for a Novated Car lease available.Health Insurance Discounts (Bupa & HBF) 30% Instore Discount Plus, access to our Wellness Activities: Move, Munch, Money and Mind.We will start shortlisting for this position immediately!So, keep your phone nearby!You could be hearing from us soon.We are a proudly homegrown Australian business that has been making life possible for our customers since 1984, opening the first store in Victoria Park, WA.Since then we've come a long way, celebrating over 30 years of success in the retail, pawnbroking, and personal finance industry.Cash Converters is an ASX-listed international company across 15 countries.Cash Converters supports diversity, inclusion and equal opportunity.We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.a