Customer Service Representative
IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. We are seeking an experienced Customer Service Representative to join our team in the Newcastle region.
The Role:
* Provide exceptional customer service and support to valued members over the phone, in person, and online.
* Assist members with a wide range of banking transactions and enquiries, helping them achieve their financial goals.
* Have conversations and interactions with members via all channels, assisting them with their banking and insurance needs and enquiries.
* Explore new opportunities to find the right financial solutions that may improve their position.
Key Responsibilities:
* Use various technologies, systems and digital platforms, cash handling, and balancing.
* Work with your Manager and team to collectively achieve the branch goals and objectives.
* Maintain a high level of operational adherence in line with company and regulatory standards, policies, and procedures, and carry out administrative duties.
The Person:
* Experience in sales and service, preferably in retail, banking, or hospitality industries.
* Cash handling experience and an accurate eye for detail.
* A learning mindset and ambition to build a career in the banking industry.
* An aptitude for technology and proficiency in MS Office programs/apps.
About IMB:
* We have been providing simple, competitive, and authentic banking to our members and communities for over 144 years.
* We are a dedicated and supportive employer, offering a range of benefits including competitive remuneration, product concessions, paid parental leave, purchased leave options, study assistance, and genuine investment in your learning and professional growth.
Estimated Salary: $60,000 - $80,000 per annum.