Are you ready to embark on an exciting career journey with one of the industry leaders in Landlord Insurance? At Suncorp, our Terri Scheer brand is synonymous with excellence in this field. We're on the lookout for a Major Loss Claims Manager to become a valuable addition to our dynamic team in Adelaide on a permanent full-time basis.
Key Responsibilities
1. Efficiently manage a diverse portfolio of high value claims at varying stages
2. Deliver Exceptional Customer Conversations: Engage with customers compassionately, explaining the claims process, outcomes, and providing continuous support throughout their claim journey.
3. Proactively and effectively communicate stakeholders (Assessors, Repairers & Suppliers) and provide updates on claims advice, process, next steps, timelines, payment and settlement.
4. Identify and deliver effective conflict resolution strategies to minimise customer escalations.
5. Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
6. Identify when claims are off track and put in place action plans to get claims on a pathway to a positive outcome.
7. Ensure compliance with all internal policies, procedures, legislative and external requirements.
Skills and Experience
8. Claims Experience: Minimum 1 years or proven claims experience – Desired
9. Empathy and Compassion: Your ability to connect with and understand the needs of our customers sets you apart.
10. Integrity and Commitment: You have a strong sense of ethics and a dedication to exceeding customer expectations.
11. Effective Communication Skills: Exceptional verbal communication allowing you to build rapport and address complex issues with ease.
12. Tech Savvy: Proficiency in computer skills, including professional email etiquette and data accuracy.
13. Time Management and Attention to Detail: You excel in managing your time and paying meticulous attention to the finer points of your work.
14. Adaptability: You thrive in an ever-changing environment and are quick to respond to evolving circumstances.
15. Resilience: You have the ability to stay positive and composed even in the face of challenging situations.
What we can offer you:
16. Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
17. Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
18. Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
19. Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
20. Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.