About the Company
Our client is a fast-growing and successfully established retail organisation, expanding within the wellness sector.
About the Role
As the Customer Service Team Leader, you will inspire and guide your team to deliver exceptional customer service, fostering a culture of excellence that drives customer satisfaction and business success.
Duties
Within this role you will:
* Support and mentor team members to encourage collaboration and growth.
* Address escalated customer concerns with effective problem-solving strategies, maintaining high levels of customer satisfaction.
* Be there to train the team by improving customer service skills.
* Develop and update customer service processes to enhance efficiency.
* Foster open communication within the team and with other departments to align on goals.
* Regularly report on team performance, highlighting successes and areas for improvement.
Skills & Experience
* Proven experience supporting and leading a team.
* Excellent written and verbal communication abilities.
* A passion for delivering exceptional customer experiences and mentoring team members to do the same.
* Ability to leverage internal and external resources for conflict resolution and follow through on issues.
* High emotional intelligence with the capability to build and maintain effective relationships.
* Able to implement changes effectively and thrive in a fast-paced environment.
* Ambitious and motivated to excel, with the energy and ideas to contribute to team success.
Culture
Our client is a fun and fast-growing organisation where everyone is encouraged to support each other. There's plenty of room for growth here, so you'll have the opportunity to develop your skills and reach your full potential.
Benefits
* Plenty of opportunities for professional development.
* Vibrant culture.
* Regular team events and monthly team lunches.
* On-site parking.
Apply Today
Please send your resume by clicking on the apply button.
Learn more about our Melbourne recruitment services:
Job Reference No: 06810-0013006390BS
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