Senior Collections Officer
Join a Supportive Team Environment and Enjoy Ongoing Development Opportunities
We are seeking an experienced and enthusiastic Collection Officer to join our team in healthcare.
Key Responsibilities:
* Follow up on overdue invoices with relevant funds daily
* Raise internal disputes on behalf of patients and funds
* Investigate unresolved disputes with Healthscope Hospitals, ensuring timely issue resolution to mitigate aged debt
* Resolve internal and external customer queries in a timely manner
* Assist with end-to-end collection activities for patient debt, including outbound and inbound telephone calls, as instructed
* Provide feedback for process improvements and team presentations
Selection Criteria:
* Strong collection experience
* Strong stakeholder management skills
* Strong organisational and time management skills
* Excellent attention to detail
* Ability to work well independently and within a team
* Ability to work under pressure in a fast-paced environment
* Medium Excel and reconciliation skills are highly regarded
About Us:
At Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation, making a difference to the lives of our patients and their families every day.
With 39 sites across Australia, we offer flexibility to work across one or multiple hospitals across our network, discounted health insurance, and continuous professional development and support to encourage growth.
We pride ourselves on working with talented, passionate, and caring people to ensure our patients receive the highest quality care and experience during their stay with us.