This position is suitable for those individuals eager to embark on a career in IT.
A strong passion for technology, coupled with an eagerness to learn and improve your IT skills in a dynamic support role, is essential.Effective communication skills are crucial, as you will be expected to deliver superior service to our customers across various locations.
Possession of a driving license is necessary, as your role may involve traveling to customer sites to offer IT support and installations.What would you do at GeekheadsThis role will strengthen the existing IT team, focusing on the continual support for our customers and improving our company-wide IT infrastructure and systems.Primarily focusing on 1st line Support, the role involves offering support and technical assistance to our customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.ResponsibilitiesInstalling and configuring software applications / computer systemsResponding to requests for technical assistance in person, via phone, electronicallyDiagnosing and solving hardware / software faultsResearching questions using available information resourcesSupporting, maintaining and monitoring internal systemsDocumenting resolutions for future referenceRedirecting / escalating issues appropriatelyWho we're looking forGood understanding of computer systems, mobile devices and other tech productsDependable, enthusiastic and personableAbility to diagnose and resolve basic technical issuesPrevious experience in IT Helpdesk / Support role is also beneficial but not essential
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