About the RoleAs a Library Service Officer, you'll be the welcoming face of the library and at the forefront of providing essential library services for the University of Melbourne, supporting learning, teaching, and research.There is a position available at both the Law Library and Architecture, Building & Planning Library.
Your role includes staffing service points, handling inquiries, lending materials, and providing information on student services and scholarly literacy.
When not at the service point, you'll also contribute to activities like collection maintenance and document delivery.
Additionally, your role contributes to library operations, including supporting services at other libraries as needed.Your responsibilities will include: Provide high quality, and continuously improved library frontline services through the following channels: face-to-face (); online (); and telephone and escalate queries when necessaryConduct effective reference interviews to perform and interpret searches for resource discovery using scholarly information resources including databases and discovery systems.
Triage information and circulation queries, and judge when referral is necessary within agreed service frameworksAssist in providing a pleasant and secure client environment by supervising public areas, including the Law Students' Study Area, within library buildings as required Who we are looking forThe ideal candidate demonstrates initiative, self-motivation, and a strong client focus, with excellent interpersonal, negotiation, and communication skills.
They excel in building empathetic relationships with students, understanding their needs, and delivering exceptional customer service in a collegial environment.You will also have: A completion of a Diploma of Library/Information Studies (LIS).
Eligibility for membership of the Australian Library and Information Association (ALIA).
Library technician level of skill and knowledge.
Tertiary qualifications in a relevant discipline or an equivalent combination of relevant experience and education/training.
Demonstrate COO values by acting in the best interest of your employer; displaying service excellence by striving to deliver beyond expectations and taking ownership of the delivery; and value working collaboratively, connecting with people and building relationships in your workplaceKnowledge of library circulation systems (particularly Sierra) and policies and experience in delivering circulation servicesDemonstrated ability to provide excellent customer service For further information regarding responsibilities and requirements please refer to the attached PD.
Please note: Visa sponsorship is not available for this position.
This role requires current valid work rights for Australia.Your new team – Student and Scholarly ServicesStudent and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation.
This team also delivers wellbeing and scholarly services to students and staff.What we offer you!In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses.
For more information check out our benefits page!The University of MelbourneWe're tightly connected with the community, both at home and abroad.
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research.
Discover more via our website and stay connected with our stories and people on LinkedIn.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates.
If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion.
Please ensure your email is titled "Reasonable Adjustments Request".Aboriginal and Torres Strait Islander ApplicantsWe aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff.
Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.