An exciting opportunity for a proactive and dedicated team player with a passion for cyber security to join a fantastic company that offers excellent career development. Position: Cyber Security Support Specialist Location: On-site at University of Queensland, St Lucia Campus Eligibility: Must be Australian Citizen or Permanent Resident Hours: Flexible between Monday to Friday, 7 am to 7 pm, and Saturday, 9 am to 12 pm AEST. Anticipated hours : 16-20 hours per week, with potential fluctuations due to business needs or exam periods Anticipated Start Date and duration: 13 th January 2025 - ongoing with potential for career progression Full training provided over 6 weeks About the role: Our client's mission is to enhance the cyber resilience of small businesses and protect them from cyber threats. As a Cyber Security Support Specialist, you'll play a pivotal role in providing critical support and solutions to our clients, helping them navigate and mitigate cyber risks. As a Cyber Security Support Specialist, your primary responsibilities will include: Engage professionally and empathetically with clients, providing phone-based support Develop and maintain technical proficiency in cyber security across diverse technologies and operating systems Provide hands-on assistance to improve clients' technical resilience across various devices and operating systems Evaluate cyber resilience maturity and risks and referring complex cases to specialists if needed About you: Ideal candidate would be studying a suitable qualification. However, if you are not a student but have a passion for and an interest in cyber security, we also want to hear from you Successful candidate will have: Exceptional verbal and written communication skills, including engaging people calmly and professionally who are under stress Empathetic, conflict management and resolution skills Strong analytical and problem-solving abilities Ability to work independently and as part of a multidisciplinary team Ability to develop and maintain an excellent understanding of application security configurations and features across diverse email and browser applications as well as social media accounts Successful candidates will be required to hold a current Working with Children Check and National Police Check. Any offer of employment is subject to satisfactory findings of these checks. Sounds like you? Make sure to apply This pay rate is inclusive of mandatory 25% casual loading