Assisting and encouraging the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of organisations' resources discussing business and organisational shortcomings with clients analysing and evaluating current systems and structures discussing current systems with staff and observing systems at all levels of organisation directing clients towards more efficient organisation and developing solutions to organisational problems undertaking and reviewing work studies by analysing existing and proposed methods and procedures such as administrative and clerical procedures recording and analysing organisations' work flow charts, records, reports, manuals and job descriptions preparing and recommending proposals to revise methods and procedures, alter work flows, redefine job functions and resolve organisational problems assisting in implementing approved recommendations, issuing revised instructions and procedure manuals, and drafting other documentation reviewing operating procedures and advising of departures from procedures and standards