1. A varied and challenging role will have the successful applicant manage the day-to-day activities, Deveopment and performance of the Team.
2. Competitive annual salary commencing at $111,424 plus up to 13% superannuation
3. Great range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements and a fortnightly RDO.
About the Region
Gympie is at the heart of a rapidly expanding region which stretches from rural valleys in our western reaches to the Cooloola Coast. Bordering Noosa and Fraser Coast Local Government areas, we are uniquely positioned to grow whilst still retaining our country charm. Our borders with North and South Burnett, and the Somerset Local Government areas link with our rural lifestyle, where you can enjoy our picturesque smaller townships, or our abundant local history. Our local festivals such as the Gympie Music Muster are renowned both nationally and internationally.
For someone seeking a high quality of life, with pristine natural areas and spectacular beaches, all within reach of Noosa, the Sunshine Coast and Brisbane, we are offering this unique opportunity.
Coordinator ICT Support Services - 2 Years, Fixed Term
Remuneration: A nnual salary commencing at $111,424, plus up to 13% superannuation
Closing Date: Sunday 3rd November 2024 at 11.00pm AEST
No late applications will be accepted. Only applications received via Council's online application system will be considered. Unsolicited applications from agencies will not be considered.
What we are looking for:
As the leader of the ICT Service Desk, you will work closely with the IT delivery teams to ensure that services are defined, tickets are managed appropriately, changes are registered, controlled and communicated, and Service Level Agreements are valued and met.
Essential Knowledge & Skills:
4. Experience in a team leadership role, or relationship management.
5. Extensive experience with ITSM tools and methodologies (e.g. ITIL and SIAM);
6. Customer Service experience.
7. Comprehensive experience working with and troubleshooting end-user workstation environments and Microsoft Office 365
8. Experience working with and troubleshooting Windows Server environments
9. Experience configuring devices using Apple iOS and Android mobile platforms
10. Experience managing Active Directory, Microsoft Exchange and cloud services such as Microsoft Office 365, Azure, and related platforms
11. Understanding of networks, network hardware, networking concepts (TCP/IP, VPN, Routing, DNS, VLANs) and the ability to troubleshoot a variety of networking issues.
12. Experience with wireless systems including end-user devices, access-points & wireless controllers
13. ITIL foundations V3 or V4+
14. Queensland ‘C’ Class driver’s licence that is current and maintained.
Essential Requirements:
15. Manage the day-to-day activities, development and performance of the Service Desk Team.
16. Actively collaborate with customers, service owners, stakeholders, technical specialists and other teams to ensure tickets are resolved in an efficient and effective manner, and that services remain relative.
17. Developing and providing solutions, guidance, and instructions to the Service Desk Team.
18. Implement and own core ITSM functions such as request and access management, major incident management, change management, and process performance reporting.
19. Act as the Change Manager and manage the CAB.
20. Optimise the service management user experience including workflow development, self-service identification and improvements, and implementation of ITSM processes
21. Work collaboratively with internal and external teams to ensure the successful end-to-end delivery of Service Management across Council systems and services
22. Responsible for device and asset management across Windows, Android, and Apple devices.
23. Maintenance and support of Audio-Visual technologies in meeting and training rooms.
24. Act as a point of escalation for all operational support issues and concerns for the defined ICT service portfolio.
25. Promote a collaborative team environment that fosters creativity, innovation, and knowledge capture/sharing.
Position Description