Description The Customer Service Coordinator is primarily responsible for processing customer purchases / orders, invoicing and requested information in ANZ at a high-paced Business Unit.
This position alsorequires leading SAP report extractions, credit application process and supporting the GCP team with administrative tasks.
DUTIES: Enter customer orders into SAP and follow up as required.
Train and monitor assistant in data entry procedures.
Interface with operations and supply chain to ensure timely order fulfillment Answer customer telephone enquiries, orders, service needs and complaints.
Respond where applicable or direct to sales representative, and or technical support Ensure customer invoices printed out of SAP are sent out in a timely matter.
Support the GCP "Days to Bill" initiative.
Utilize SAP to extract required reports to support the business (.
sales, profitability, accounts receivable, inventory, accounts payable, other) Responsible for overseeing the process for customer credit applications.
Work directly with sales representatives to ensure all the information is correct.
Notify General Manager and sales representatives of overdue customer accounts.
Contact delinquent customers and follow up to ensure payments are made.
Recommend shutting off specific customers based on the aging of the receivable.
Supply customers with requested information.
This may include warranty, MSDS, product samples, product data sheet, catalogues, brochures, and or other documentation.
Learn and maintain knowledge of GCP products and services through published literature and by interfacing with other GCP Employees EOM processing – Finalise dockets & Invoices for month end Revenue recognition – Supporting our Finance team with collation of Completed Dockets for testing purposes and process review and development Take on ad hoc administration tasks as assigned by manager Participate and complete projects and tasks as determined by Manager / Department Ensure all activities comply with the relevant Acts, legal demands, ethical standards and company policies and procedures Train other staff in systems, processes and tasks Product Warranties – collation and processing product warranties on demand QUALIFICATIONS: Minimum two (2) years work experience in a similar role – customer service/administration Computer software knowledge and skills – Intermediate Microsoft office and SAP Knowledge is preferred Strong written and oral communication skills Time management skills ability to prioritize and meet deadlines Ability to work under pressure Problem solving skills Ability to multi task to deliver results Work with minimal supervision; self-manage day-to-day tasks Ability to work as part of a team as well as autonomously Experience in a manufacturing/distribution environment is preferred Innovation and continuous improvement focus Attention to detail/accuracy Flexible and adaptable to change Must be able to make effective decisions under pressure Flexible with shift hours to cover the business requirement – adaptable to change At least Higher School Certificate completed