Job Title: Reservations Agent
About Us
TFE is a dynamic and growing international hotel group, headquartered in Sydney. We have 7 brands, 69 hotels across 6 countries, and 20 new hotels underway.
Your Role
We're seeking a passionate and talented Reservations Agent to join our Cluster Team QLD. You'll be based at Adina Apartment Hotel Anzac Square and will support our Queensland Portfolio, reporting to our Cluster Reservations Manager.
Key Responsibilities
* Drive bookings and turn daydreamed experiences into reality for our guests
* Turn bucket lists into confirmed bookings every day
* Cultivate connections with people from all walks of life, understanding their needs and preferences
* Provide exceptional service, making guests feel right at home before they've even crossed our threshold
What We Offer
* A vibrant and high-performing team environment
* Opportunities to take ownership and shape our future
* A supportive team that will help you grow and develop your career
* The chance to make a genuine difference in the lives of our guests
Requirements
* Positive mindset and passion for delivering exceptional customer service
* Ability to connect with people from diverse backgrounds and cultures
* Curiosity and willingness to learn and adapt to new situations
* Flexibility and talent to thrive in a dynamic work environment
About Us
Life at TFE is full of possibility. Everyone is invited to take ownership and help shape our future. If you're authentic, flexible, and talented, we encourage you to apply and discover more than you expected.