Job Title: AI Product Trainer
We are seeking an enthusiastic AI Product Trainer to join our AEM Customer Training Team at Thomson Reuters.
This role will focus on developing and implementing strategies to drive product adoption and maximize usage, assist with onboarding and training our generative AI software, and manage customer accounts to ensure that customer training needs are being met.
About the Role
* Onboard and train customers on our software, including developing customized training programs to service specific client needs.
* Schedule regular client meetings to ensure customers' training needs are being met, including offering customized training programs.
* Provide support to customers by responding to research queries.
* Communicate with internal departments, including sales, product development, and commercial, to provide customer feedback.
* Develop long-term strategies to improve customer satisfaction and increase retention rates.
About You
* You have a law degree and ideally worked in practice.
* Ideally, you have worked in legal technology.
* You have experience with training and interacting with customers.
* You are interested in learning about new technology and software.
* You are personable, have a positive attitude, enjoy problem-solving, and help customers.
* You enjoy working on cross-functional teams and contributing to projects.
Salary: $80,000 - $100,000 per year
What's in it for You?
* Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
* Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
* Culture: Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
* Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
* Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
* Purpose Driven Work: We help our customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility: As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.