Melbourne and Sydney: A Senior Account Manager Opportunity
We are seeking a Senior Account Manager to join our Outsourced Middle Office team, with locations in both Sydney and Melbourne.
The Middle Office team's primary objective is to deliver high-quality services to our clients, including the execution of daily production to meet key performance indicators (KPIs), management of queries, resolution of issues, delivery of client changes, and continual development of the operating model.
Key Responsibilities:
* Manage client escalations and issues for Middle Office.
* Lead Middle Office updates in Client Service reviews and Ops to Ops meetings.
* Build strong collaborative relationships with clients.
* Evaluate client issues appropriately for resolution within the broader MO.
* Analyze Client reporting and identify opportunities for efficiencies and service enhancements.
* Chair the Middle Office Client Forum.
* Support client change and new services initiatives as required.
* Generate ideas for process improvement to systems and processes.
* Adhere to the risk and control framework, including the maintenance and update of internal procedures.
* Effectively manage incident processes and maintain back-up and contingency plans in the event of system outages.
Technical Skills and Experience:
* Over 5 years of experience in a similar role.
* 5+ years' experience in an Account Manager capacity.
* Tertiary degree - preferably in commerce and finance.
* Knowledge of fixed income, equities, foreign exchange, and cash & FX markets, corporate actions, and derivatives.
* Solid understanding of outsourced Middle Office services.
* Systems knowledge of software, including TradeFlow, Hi-Portfolio, Calypso, IntelliMatch, MS Word, and Excel (intermediary/expert).