Talent Forge Australia provided pay rangeThis range is provided by Talent Forge Australia.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$80,000.00/yr - A$90,000.00/yrCustomer Support Specialist - Be Part of a Growing Success Story!Do you thrive in a fast-paced environment and have a passion for helping others?
A dynamic and innovative company focused on revolutionising how businesses connect with their field based workforce is looking for enthusiastic Customer Support Specialists to join their expanding team.This is a fantastic opportunity to contribute to a growing success story and make a real difference in a booming industry.
Do you love solving problems and providing great client experiences?
If this sounds like you....Make sure to apply today!About the Role:As a Customer Support Specialist, you will be a key player in ensuring client satisfaction.
You will empower clients to fully utilise the platform, troubleshoot issues, and provide exceptional support.
This role involves managing incoming requests and prioritising effectively to deliver timely and effective solutions.Your core responsibilities will include:Serving as the primary point of contact for clients across various communication platforms, ensuring their success and satisfaction.Providing prompt and efficient support while maintaining high-quality service.Guiding clients on best practices and optimal usage of the product.Sharing feedback with the internal team to contribute to product enhancements.What you'll need:1-2 years of experience in a customer-facing support role, providing written communication support.Excellent written and verbal communication skills.A customer-centric approach with strong problem-solving abilities.Comfort working in a fast-paced, tech-driven environment.A collaborative mindset with a positive and energetic attitude.Self-management and time organization skills.Experience providing basic technical support (level 1 / Level 2)What's in it for you?A hybrid work arrangement, with the flexibility to work from home several days a week and designated office collaboration days.A positive and supportive company culture.Comprehensive training and development programs to set you up for success.All the necessary equipment, including a laptop, to perform your role effectively.The opportunity to be part of a company that is making a real difference in the business world.A fun and engaging work environment with a strong sense of community.A commitment to diversity, inclusion, and employee well-being.If you need anymore information please let us know - Otherwise "apply today"Seniority levelAssociateEmployment typeFull-timeJob functionInformation TechnologyIndustriesSoftware Development
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