OverviewResponsibilitiesRewarding Career Opportunity - Customer Service Officer - Contact CentrePhone based customer service roleNo weekend work - (available to work 9am to 5pm or 11am to 7pm roster)Flexible working arrangements (Hybrid model after probation)Tailored trainingThis role will see you as part of a team that provides support and assistance to MAX employment customers nationally.Are you a people person looking for a career change?Do you love customer service but are sick of being on your feet all day/night?Showcase your passion for customer service and problem resolution by using the experience you have gained in your previous careers.You will be supported in your journey as you embark on a new customer service career that sees you contributing to your community and helping to change lives.You will be joining a team:Which is diverse, supportive and respectfulWhere knowledge, ideas and enthusiasm are well receivedWhere your colleagues are passionate about providing exceptional service and delivery to their stakeholdersThe opportunityHybrid Model - mix of working in-office and from home (after probation period)Demonstrate your strong customer service skills and ability to adapt to changeWork in a supportive and productive team in a unique customer service roleBe part of a team taking high volume calls from our sitesProviding the correct information, tools and advice to support our customersDeal with a range of enquiries creating variety in your dayLearn about employment services and contribute to making a difference in people's livesAbout youHave strong customer service and communication skillsHave a genuine interest in people and ability to provide advice and required informationSkilled to talk to a diverse range of peopleBe an active listenerAbility to build trust and rapport with our customersA team player who has initiative, a “can-do” attitude and strong organisational abilityEmpathetic and resilientBe able to maintain composure and focus on achieving resultsAbility to obtain a Blue CardIf you are looking to further your career or looking to begin a career in Employment Services – Look no further than MAX!Next steps - Apply now!If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on 07 3727 1306 or email max.recruit@maxsolutions.com.au before you submit your application.Diversity and InclusionWe are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.At MAX, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply.We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.
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