What is the role? Our business is only as strong as the service we provide to our customers. That's where you come in. Your work lays the foundation for all of the customer promises we have made when they selected to do business with CoreLogic, ensuring we deliver world-class, scalable customer experiences for our market leading products. This role is critical to the success of CoreLogic. You'll be responsible for driving customer outcomes across the business, by ensuring our customers get value from our products and services, they receive help when they need it and you always offer more than what they are asking – this could be promoting our free training, helping our suppliers to deliver on time to our customers or understanding the incredible breadth of our data. Working closely with our leadership team, you'll also have a hand in boosting advocacy and increasing customer satisfaction across all our channels. Your purpose? To create a memorable impression for CoreLogic's customers, knowing that we are enthusiastic about providing them the very best service experience possible and they look forward to talking to us again. Please note that this role is based in Adelaide, and we're looking for Adelaide based candidates only. What will you be doing? Driving inside sales efforts to generate leads and close deals through phone, chat, and email interactions.Proactively identifying and pursuing new sales opportunities to expand our customer base.Conducting product demonstrations and presentations to potential clients.Developing and maintaining a deep understanding of CoreLogic's products and services to effectively communicate their value to customers.Building and nurturing long-term relationships with key clients to drive repeat business and referrals.Ensuring all customer enquiries, through phone, chat and email are undertaken with care and within timelines and qualityremoving roadblocks for our customers and suppliers, making it really easy to do business with usPerform workflow system and administrative updates Shaping the service culture across the business by supporting the removal of customer points of friction and promoting self-serve data capabilitiesCommunicating with purpose and clarity to assist our customers to purchase our product suiteClearly and accurately capturing customer information and detailing various touch points in the customer journeyCollaborating with teams across CoreLogic to drive customer advocacy and deliver strong business resultsDelivering strong results aligned with sales and customer service KPI'sOngoing ability to absorb knowledge and adapt to change in a constantly evolving industryJob QualificationsJob QualificationsAre you the right fit? You need to have:Proven experience in:Creating great customer relationships and building rapport – we don't focus on handle time here, just customer satisfaction.Producing simple, easy to understand help for our customers to use our products effectivelyYou can help a customer get the outcome they are looking for, without arduously explaining internal processes – make it effortless!Great adaptability in learning new systems with speed and the ability to multi task A demonstrated ability to:Deliver high performance against revenue and customer satisfaction KPI'sHandle customer objections and utilise strong negotiation skills to articulate beneficial solutions to potential and existing customersBe curious as you deal with complexity and the many unknowns in a decision-making processChampion customer outcomes within our organisation, don't settle for the status quo if it impacts a customer's impression of our productsDisplay strong decision making skills to problem solve for the customer, understand the parameters of a policy, but deliver more than what the customer has asked. Quickly build valuable relationships within a business in a highly collaborative environmentExcellent written and oral communication skillsConfidence in speaking to customers to present complex processes in simple waysCollaborate and want to immerse yourself in a highly engaged culture Resilience in the face of push back and rejection.A Hunter mentality looking to win with every interaction with our customersDemonstrate a proactive approach to identifying and pursuing sales opportunities.Effectively manage a sales pipeline and prioritize tasks to achieve sales targets. What credentials do you need? A solid understanding of, and expertise in delivering fantastic customer outcomes3+ years of sales experience with a documented track record of success. Call centre, B2B and retail sales experience highly regardedPrevious sales training also highly regardedDemonstrate a proactive approach to identifying and pursuing sales opportunities.Effectively manage a sales pipeline and prioritize tasks to achieve sales targets. What does success look like? Key Performance Indicators are based on:Customer service survey results Ensuring our customers have a consistent and quality outcomeServicing our enquiry channels promptly in line with SLAsAttention to detail delivering accuracy in everything you do.Revenue contribution against individual and team targetsAchievement of sales targets and quotas.Growth in customer base and market share.High levels of customer satisfaction and retention.Effective collaboration with internal teams to drive customer success and business growth. Why join Corelogic? CoreLogic is highly collaborative and yes fun! To support you at work, we offer some fantastic perks:Opportunity for flexible working conditions that works best for you and the businessCoreLogic has a culture of collaboration. We champion ownership, initiative and leadership and provide the guide ropes to get you thereFree mindfulness tools, online health and nutrition coursesComplimentary access to Australia's most comprehensive property research platforms including RP DataExclusive employee-only market updates and access to the industry's best property expertsTwo community and volunteer leave days each year to support meaningful causes and our charity partnersModern offices in four convenient locations around Australia fitted with recreation rooms, chill-out zones and sensational end-of-trip facilitiesMonthly social get-togethers and a globally recognised rewards platform and points systemIf this sounds like somewhere you want to work and you are seeking professional growth, don't delay, apply today- we 're looking for you!