Highland Having been in business for 17 years, Highland truly is a trusted and leading real estate agency in the Sutherland Shire, Eastern Suburbs, Southern Highlands and now the Inner West areas (our 7th office in Newtown having opened April 2024). Our teams across NSW and QLD boast over 180 staff working tirelessly across Sales, Leasing, Property Management, Commercial, Project Marketing, and internal operations. Our offices buzz with energy, featuring music and modern renovations that foster a lively and positive team environment. Each staff member is fully committed to their roles, striving to maximise their daily impact. To celebrate and encourage this dedication, we host company-wide awards nights, upscale Christmas parties, team member of the month awards, engaging team bonding activities like boat days, and treat an office to delicious lunches every Frida The Role: Our team has an exciting opportunity for a full time IT Operations professional, working between each of our offices, depending on the internal requirement. This opportunity requires someone who is a keen problem solver, solutions driven, has a can-do attitude and shows initiative, with excellent interpersonal skills. If you want a challenge or to step up in your career within an evolving and fast paced business, this role is perfect for you. Duties include, but not limited to: Acting as the first point of contact for all IT user related incidents and requests, while resolving user incidents/requests in a timely, courteous manner over the telephone, via email and/or in person; Setting up, configuring and relocating IT equipment Administration of hardware and software systems Training new and existing staff on systems Troubleshoot support issues, incidents and server outages Escalate issues to external vendor suppliers as required Support intranet and business applications Coordinating and updating the IT systems Maintain a strong working relationship with our external IT contact for high level requests/issues Managing the office alarm codes and phone systems Induction involvement for IT requirements In order to be successful in this role, you will need: IT support experience Strong technical knowledge of desktop hardware and software Well-developed people and relationship skills Excellent troubleshooting and analytical skills Ability to work in a very fast faced environment Willing to drive between offices, based on internal requirements Excellent written and verbal communication skills We are a growing business, so this position has the ability to evolve and grow with more responsibility and accountability for the right person. If this sounds like the role for you, and you have passion to succeed then please apply now or contact Grace Sheen on (email protected) with any questions. Only suitable candidates will be contacted.