About the RoleSeeking passionate Customer Service Officer to join the BOQ Service Centre - Owner Managed Branch Wondai BasedMonday to Friday | 20 hours per week | Car parking availablePredominantly an independent role, so the ability to work on your own is key!As the Customer Service Officer, you will be the 'face' of the Bank within the Branch, providing exceptional customer service to your customer network.You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ's products and services.Day to day your key responsibilities will consist of:Teller duties including account opening/closing, deposits, withdrawalsAssisting with general enquiries, deceased estatesInbound and outbound calling to maintain and build customer relationshipsCash managementStationery ordersStrong focus on complianceAbout youAs an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:Previous customer service experience, preferably from the banking industryAble to work independentlyWillingness to go above and beyond for your customers and colleaguesDriven to take a personalised approach with every customer interaction"Can do" approach to all aspects of your roleAbility to learn and confidently use a number of technical financial systemsAbout UsWith its origins dating back to 1874, BOQ is a regional bank with a national presence.We are a true alternative to the major banks.BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.Our purpose is to create prosperity for our customers, shareholders, and people through empathy, integrity, and by making a difference.Our ambition is to be known as the bold challenger bank, with multi-brands that are digitally enabled with a personal touch.Our PerksBUPA Corporate PlanDiscounted financial productsEmployee Assistance Program (EAP)How to ApplyTo apply for this role at #bankofqueensland, please follow the links or apply via our Careers Page.The Bank of Queensland is committed to diversity and an inclusive workforce.Aboriginal and Torres Strait Islander People are encouraged to apply.We celebrate, value, and include people of all backgrounds, gender expressions, sexualities, cultures, bodies, and abilities.When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.These checks may include, but are not limited to: identity verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.Please no agency applications. Job Reference: BOQ04199#J-18808-Ljbffr