Job Title:
Service Technician
About the Role:
We are seeking a skilled Service Technician to join our team at Fiona Stanley Hospital, Fremantle Hospital, and satellite locations. As a Service Technician, you will be responsible for installing, controlling, and maintaining audio-visual equipment, patient entertainment systems, and automated guided vehicles.
Main Responsibilities:
* Set up and control portable and fixed audio-visual equipment
* Perform service upgrades, modifications, and apply patches, including testing and recommissioning
* Troubleshoot system errors remotely providing level 1 and 2 support
* Raise fault reports/work orders to initiate third-party repairs
* Attend reactive callouts to patient rooms, clinical spaces, and meeting rooms, interacting with patients, clinicians, and other hospital users
Requirements:
* Proven expertise in customer liaison and interactions, with a strong commitment to resolving customer issues
* Skilled in technical problem-solving, coupled with the ability to work both independently and collaboratively to meet operational goals
* Knowledge of digital and high-definition systems, including HD projection and video distribution
* Knowledge in media/content platforms, (Video Asset Management-Content Management Systems)
* A working knowledge of IPTV, video codecs, encoding/transcoding, video file formats aspect ratios and understanding of file-based workflows
* High-level computer skills, digital media, web and editing experience would be highly regarded
* A high-level understanding of system schematics and operation manuals
* Understanding and basic troubleshooting of ICT networks
About Serco:
Serco is a fast-growing and successful global company that provides services across various sectors, including justice, migration, defence, space, customer services, health, and urban mobility. We pride ourselves on being a supportive culture with trusted leaders who help our employees achieve their goals.
Culture and Benefits:
We offer long-term employment with a global company, making an impact at Serco. Our flexible approach to work-life balance comes with working at a company with long-term government-backed contracts. You'll appreciate the opportunity to grow and develop your skills in a supportive environment.
What We Offer:
We offer access to cutting-edge technology and tools, opportunities for professional growth and development, and a supportive work environment. As a Service Technician, you'll have the chance to drive change and make a difference in the lives of millions.