Job Title: Reservations / Instant Service Agent
We are part of InterContinental Sydney Double Bay, a luxurious and private destination in the leafy Double Bay village.
As a Reservations / Instant Service Agent, you will be responsible for building guest relationships through swift, professional, and highly personal service.
Key Responsibilities:
* Collate and share expert local knowledge of events, places of interest, and restaurants
* Resolve guest issues and use their feedback to improve guest satisfaction
* Assist guests with restaurant, taxi, and limousine bookings
* Ensure every guest enjoys discretion, ethical behavior, privacy, and confidentiality
* Lead the way as a brand ambassador to promote the hotel's other businesses
Requirements:
* Australian driver's license is essential for this role
* Excellent written and verbal communication skills
* Exceptional customer service skills, striving for excellence in an eager and motivated manner
* Ability to work under pressure
* Experience in a luxury hotel environment is highly desirable
What We Offer:
* Complimentary membership to our hotel gym: Fit Collective
* Paid birthday leave and proactive health days
* Dry cleaning for work uniforms
* Popular hotel perks and discounts on our partner platform
* Employee discounts across IHG Hotels for accommodation, food, and beverage
Join us and become part of our ever-growing global family.