Seeking experience customer services professionals ideally with call centre and admin experiance. Indigeco is supporting a key NSW Government department in sourcing a Customer Service Representative for their Armidale Service Centre. This is an excellent opportunity for someone with solid customer service experience to join a dynamic team and assist with a variety of service centre functions. In this role, you'll be assisting customers with a range of queries, handling administrative tasks, and ensuring smooth communication across the service centre. The position offers a great chance to develop your skills while working in a supportive environment. Contract Details: Title: Customer Service Representative Start Date: ASAP End Date: 29/08/2025 Hours/week: Up to 20 hours, Monday to Friday, 9:00am – 5:00pm Location: Armidale Service Centre, 169 Rusden Street, Armidale, NSW 2350 Pay Rate: $36.11 per hour Super Working Hours: Flexible shifts up to 4 hours per day, 20 hours per week Key Responsibilities: Provide high-quality customer service over the phone and via email. Respond to customer inquiries, assist with service requests, and resolve issues efficiently. Process administrative tasks in a timely and accurate manner. Maintain and update customer records in the system. Communicate effectively with team members and other departments. Key Requirements: 2-3 years’ experience in customer service, preferably in call centre, administrative, or retail roles. Strong written and verbal communication skills. Proficiency in Microsoft Office suite (Outlook, Teams, etc.). Experience in an office or customer service environment preferred. Ability to quickly learn new systems and software. Must be technically savvy and comfortable using computers. Police check required for this role. Training: Training will be delivered in two distinct five-day sessions. Contractors will need to travel to a specialized training facility in either Coffs Harbour or Penrith, NSW. If you are passionate about making a difference and have the necessary skills and experience, we would love to hear from you Aboriginal and Torres Strait Islander candidates strongly encouraged to apply. Only shortlisted candidates will be contacted. Applications received after the due date may be considered for similar roles. "Indigeco Acknowledges the Traditional Custodians of country throughout Australia and Recognise our Brothers & Sisters Connection to Land, Waters and Community. We pay our Respects to our Brothers & Sisters our Culture & to our Elders past, present & future".