At Odoo, we're not just a software company; we're a community of innovators and problem-solvers dedicated to reshaping enterprise management. With our fully open-source, feature-rich platform that includes applications for Accounting, HR, CRM, Manufacturing, and over 4,000 additional modules, we offer a solution that's three times more affordable than traditional competitors. Our team is made up of smart, dedicated individuals who work hard and have fun while doing it.To support our rapid growth, we are seeking a Customer Care Manager who will play a crucial role in partnering with our customers throughout their journey with us—from adoption to expansion and renewal. You will collaborate with various teams, including Sales, Support, and Services, to ensure our customers enjoy a seamless experience. Responsibilities Manage a portfolio of approximately 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needsFacilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with OdooAct as the primary point of contact for our customers, providing guidance and support to enhance their experience throughout their projectsCollaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansionMust Have Passion for software productsPerfect written and spoken EnglishStrong business acumen and understanding of customer needsHighly organized, with the ability to work autonomously and manage your time effectivelyStrong priority management skills, with the ability to thrive under pressureFull, unrestricted working rights in AustraliaNice to have Proven experience in administrative roles, showcasing strong organizational and multitasking skillsAdditional languagesSolution-oriented mindset with strong analytical skillsAvailability to start immediatelyBased in Gold Coast, QLD