About us
We are a pioneering medical service dedicated to women transitioning through peri to post-menopausal stages. Our team delivers personalised, evidence-based care tailored to each woman's unique needs.
We prioritise patient-centred individualised care, guided by the principles of beneficence, non-maleficence, autonomy, and justice. By bringing together specialist providers under one roof, we minimise fragmented care and improve outcomes.
The Opportunity
Join our Receptionist role at Ponti Health, part of an exciting journey in women's health. As the first point of contact for patients, you will deliver an exceptional experience at our clinic. You'll work alongside a dynamic team of medical professionals, committed to providing patient-centred care for women transitioning through peri to post-menopausal stages.
This permanent part-time position offers flexibility and collaboration, contributing to the success of a startup clinic reshaping women's health care. If you are a dedicated, organised, and compassionate individual who thrives in fast-paced settings, this is your chance to make a meaningful impact.
What's on offer
* Be part of a pioneering medical startup focused on women's health.
* Enjoy a cohesive and inclusive work environment where your contributions matter.
* Permanent part-time position with competitive hourly rates.
* Opportunity to grow with the company and contribute to shaping front-desk operations.
* Supportive management, with collaboration between Practice Manager and medical staff.
Key Responsibilities
* Greet patients: Provide a warm and professional welcome, ensuring a smooth experience from the moment they arrive.
* Schedule and manage patient appointments efficiently using Best Practice software.
* Assist patients with inquiries, registration, and ensure seamless communication between patients and the medical team.
* Manage phone calls, emails, and ensure accurate data entry and filing of patient records.
* Process payments and manage patient billing using electronic systems.
* Collaborate with the Practice Manager and healthcare professionals to ensure smooth clinic operations and patient flow.
* Uphold the clinic's values: Maintain a high level of professionalism and uphold Ponti Health's commitment to patient-centred care.
Requirements
* 1+ years of experience in a receptionist or similar role.
* Experience in a healthcare setting is an advantage, but not required.
* Excellent interpersonal and communication skills, with a polished and professional demeanor.
* Strong organisational skills with the ability to manage multiple tasks.
* Proficiency in using Best Practice healthcare software and electronic medical records.
* Ability to adapt to changing environments and work under pressure.
* A compassionate approach, aligned with Ponti Health's mission to deliver exceptional care
Ponti Health fosters a workplace that values diversity and promotes inclusivity. We believe in creating a culture where all individuals feel respected, supported, and valued. We adhere to fair work practices, ensuring equal opportunities for professional growth and development.