About the roleWe are seeking a friendly and customer-focused Customer Service Representative to join our team at Drive Car Hire based at our Head Office in the centre of Hobart, TAS 7000. This is a casual role, making it the perfect opportunity for those looking for flexibility and a great work-life balance.What you'll be doing Providing an exceptional customer experience to our clients, in-person, over the phone and onlineHandling customer inquiries, bookings, and reservations with professionalism and efficiencyMaintaining accurate records and documentation of all customer interactionsCollaborating with the wider team to ensure a seamless customer experienceAdhering to company policies and procedures to uphold our standards of service excellenceWorking with a passionate team who enjoy providing an exceptional experience to visitors to TasmaniaWhat we're looking for A friendly, enthusiastic and adaptable personality to thrive in a fast-paced, dynamic environmentA team player who enjoys working with others to meet shared goals and targetsExcellent communication and interpersonal skills, with the ability to build rapport with customersStrong problem-solving and decision-making abilities to effectively handle customer inquiries and concernsProficient in using computer systems and technology to support customer service tasksA commitment to providing the highest level of customer service and going the extra mile for our clientsPrevious experience in a customer-facing role, preferably in the car rental or hospitality industry is desirable but not essential.Must have availability to work some weekends and public holidays throughout our busy summer seasonWhat we offerAt Drive Car Hire, we value our employees and strive to create a positive, supportive, and inclusive work environment. We offer a range of benefits, including:Competitive hourly rates Flexible scheduling and the ability to work around your other commitmentsOngoing training and development opportunities to help you grow in your roleA collaborative and friendly team culture that celebrates success and values teamworkOpportunities for career progression and the chance to take on additional responsibilitiesAbout us Drive Car Hire is a leading provider of car rental services across Tasmania. With a strong focus on customer satisfaction, we pride ourselves on offering a wide selection of well-maintained vehicles and exceptional service. As a growing company, we are committed to investing in our employees and providing them with the support they need to thrive.If you're excited about the prospect of joining our team and contributing to our continued success, we encourage you to apply now!Your application Please include a short covering letter letting us know why you're a great fit for our team.STRICTLY NO AGENCIES.