Join a dynamic NSW Government department, one of the largest employers in Australia.
The Government is committed to fostering an inclusive and diverse workforce, with supportive office environments and flexible work options.
About your new role
A government agency in NSW seeks skilled professionals with strong backgrounds in call centre and administrative roles.
Ideal candidates thrive in fast-paced, high-volume contact centres with changing demands.
Key Responsibilities
* Provide exceptional customer service by interpreting and resolving first-contact enquiries from internal and external customers.
* Communicate with customers in a courteous and empathetic manner, demonstrating a commitment to providing high-quality service.
* Escalate complex enquiries to ensure timely resolution of issues.
* Work collaboratively within a team, contributing to achieving team objectives and sharing knowledge.
* Process transactions accurately and efficiently, referencing shared service knowledge articles.
Requirements
Administrative experience is essential, with a call centre background preferred.
Candidates must be able to work one of two shifts: 9am to 5pm or 8am to 4pm.
Ability to navigate web-based systems, handle incoming calls, and investigate issues is required.
Previous gov experience is not mandatory but preferred.
About working for the NSW Government
Working for the NSW Government allows you to contribute through your work and be part of something bigger.
It involves embracing new challenges daily and learning from the nation's best and brightest.
As part of a diverse workforce, you can make time for what matters and be part of something greater.